COVID-19 Update

To support our trade account holders, and our local communities, our depots remain open with measures in place to serve our customers safely.

We are only operating, where it is safe to do so, and each depot will adhere to the local or national restrictions that apply for that area. You can find your nearest Howdens via our Find A Depot page.

You can continue to pay your bill at depot, where it is safe to do so. You can also make a payment over the phone or online via our trade account login system.

To manage your account online, you will need to register your account details, which include your account number and the email address associated with your account. Your local depot can help with these details.

For more information, visit our Manage Your Howdens Account Online page.

We have gathered these tips to help you, your colleagues, and your customers stay safe on the job:

1. Travel separately

   Travelling solo will limit contact with colleagues. If this isn’t possible, try travelling with the same people for each journey. Regularly cleaning your vehicle, ensuring it is well ventilated and wearing face coverings is also recommended.

2. Manage workers

   It is important to allocate the same worker to the same household for each visit and task that is carried out there. This is to limit the number of people your staff and members of that household meet.

3. Clean tools

   Where possible, tools should not be shared between colleagues to minimise the risk of transmission. If they need to be shared, please ensure tools are cleaned with disinfectant after use and after each job.

4. Ventilation

   Ensure your working area is well ventilated whilst you are on site, or at a location. This includes keeping doors propped open or keeping a window ajar. By providing a flow of fresh air, you can reduce the risk of transmission.

5. Face coverings

   When working indoors with other people, a face covering is recommended, and it is important to encourage colleagues to do the same. It is also important to ask any homeowners to wear face coverings when in close proximity.

Before carrying out work in customers’ homes, we recommend checking your local council or national government website to understand what restrictions apply for your area. For support in finding the most relevant information, please see a list of useful links below.

England

• https://www.gov.uk/guidance/new-national-restrictions-from-5-november#going-to-work
• https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes

Scotland

• https://www.gov.scot/coronavirus-covid-19/

Wales

• https://gov.wales/guidance-working-other-peoples-homes-html

Northern Ireland

• https://www.nidirect.gov.uk/articles/coronavirus-covid-19-regulations-guidance-what-restrictions-mean-you

Republic of Ireland

• https://www.gov.ie/en/campaigns/c36c85-covid-19-coronavirus/

We also recommend confirming with your customer that they are happy for the work to be completed within their home. Where members of a household are self-isolating, it is advised not to carry out work until their quarantine period is over.

Howdens are still open and trading, where it is safe to do so. Our depots remain open with measures in place to serve our customers safely.

Each depot will adhere to the local or national restrictions that apply for that area. You can find your nearest Howdens via our Find A Depot page.

You can still get a kitchen designed during these unprecedented times. To learn more about our design services, please visit our Book A Design Appointment page.

We will continue to deliver kitchens where it is safe to do so. Ahead of delivery, our depot staff will ask you to complete a short questionnaire to confirm that it is safe for you and our staff to visit your home.

Where members of a household are self-isolating, we will not deliver goods until after the quarantine period. For more information, or to confirm a delivery, please contact your local depot.

An in-depot kitchen design will still go ahead as planned, providing there are no additional local or national restrictions that apply for your area. These appointments will only be carried out where members of your household are not self-isolating.

If you live in an area where additional local or national restrictions apply, please contact your local depot to arrange for a design appointment to be held remotely.

We are still completing home surveys, where it is safe to do so, and where no additional local or national restriction apply for your area.

These appointments can only be carried out where members of your household are not self-isolating. For more information or to confirm a home survey, please contact your local depot.

We can book a home survey, where no additional local or national restriction apply for your area and where it is safe to visit your home.

These appointments can only be carried out where members of your household are not self-isolating. For more information or to book a home survey, please contact your local depot.

Before getting work completed in your home, we recommend checking your local council or national government website to understand what restrictions apply for your area. For support in finding the most relevant information, please see a list of useful links below.

England

• https://www.gov.uk/guidance/new-national-restrictions-from-5-november#going-to-work
• https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes

Scotland

• https://www.gov.scot/coronavirus-covid-19/

Wales

• https://gov.wales/guidance-working-other-peoples-homes-html

Northern Ireland

• https://www.nidirect.gov.uk/articles/coronavirus-covid-19-regulations-guidance-what-restrictions-mean-you

Isle of Man

• https://covid19.gov.im/

Republic of Ireland

• https://www.gov.ie/en/campaigns/c36c85-covid-19-coronavirus/

We also recommend confirming with your trade professional that they are happy to complete the work within your home. Where members of a household are self-isolating, it is advised not to carry out work until their quarantine period is over.

Whether it is for a kitchen to be installed, or for building and repair work to be carried out in your property, we have gathered these tips to help prepare for a home visit to ensure you, your family, your trade professional and our staff remain safe.

1. Clean regularly

   In places where work will be carried out or visited, in high-traffic areas, like hallways, and in shared facilities, like toilets, it is important to clean surfaces with disinfectant, before and after your home visit.

2. Minimise contact

   Limit how much contact your visitor has with objects around your home. For example, keep internal doors open to prevent them touching handles and ask them to supply their own food and drinks.

3. Reduce distractions

   Getting the job done quickly will reduce the time needed for someone to be in your house. Keeping pets and children occupied in other rooms and limiting close contact to less than 15 minutes will help.

4. Self-isolate

   If you or a member of your household is self-isolating, it is recommended that work is delayed until after the quarantine period to reduce the risk of infection. It is also recommended that vulnerable members are kept in a separate room while work is completed.

5. Ventilation

   Wherever and whenever possible, open doors and/or windows to properly ventilate the area where work is carried out and within shared spaces in your home. By providing a flow of fresh air, it can reduce the risk of transmission.

6. Face coverings

   It is recommended that you, your trade professional, and others within your household wear a face covering when engaging with someone that you do not normally meet with. This is to prevent the spread of infection.